Nanorep for Magento: automated customer self-service & FAQs

We recently met with the folk from Nanorep, an impressive online customer service hosted software application with a well-crafted Magento extension.

Nanorep is a “self-aware support system” that is capable of learning the answers to repetitive questions and updating its knowledge base software in real time. This innovative & automated software approach to self-service can dramatically improve the friendliness of e-commerce sites with resultant cost savings, increased conversion and improved customer satisfaction.

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